📦Damaged Jewelry?

If you receive a damaged piece of jewelry, please don't hesitate to contact me so we can resolve the issue as quickly as possible. Together, we'll find the best solution—whether it's a repair, replacement, or refund.

Lost Shipment or Long Delivery Time?
If your package hasn't arrived within 7 days of shipment (for SK CZ countries), please let me know. Packeta shipments are recommended and insured, so in case of loss, I will file a claim with the carrier. Once the claim is approved, I will refund your money, including shipping costs, directly to your account.

Claims and Refunds
To process a claim, you can use the form below. For faster processing, please include your order number and a brief description of the issue.

If your necklace breaks, the first step is to determine the material it's made from:

🔹 Costume jewelry necklaces – These are a bit more delicate, and it's possible that a component may come loose or open. Usually, it's a ring link that you can easily close or replace yourself – just like replacing a pendant.

🔹 Surgical steel necklaces – These are much more durable, but if damage occurs, feel free to contact me.

📦 Necklace Repair
If the damage is more severe, you can send the necklace to me for repair. The repair itself is free, but you'll cover the shipping costs.

⚠️ Important: I do not repair necklaces that have been damaged due to improper handling (e.g., excessive pulling, exposure to water or chemicals).

If you have any questions regarding repairs, don't hesitate to contact me! 💌😊

Some jewelry pieces are more delicate than others, so it's important to handle and care for them properly, especially if they include the following materials:

💎 Minerals and glass
If your jewelry contains minerals or glass elements, please keep in mind that these materials are fragile and may break if dropped. Unlike plastic components, they require more careful handling, so it is recommended to store them in a safe place and avoid strong impacts.

🔹 Tin jewelry
Tin does not break easily, but it is still a softer metal compared to silver or gold. If the jewelry is frequently dropped or hits a hard surface, it may break – especially if it has thinner parts or sharp edges (spikes). This is completely normal and is not considered a manufacturing defect. The same applies to polymer jewelry.

📦 Damaged during delivery?
If your jewelry arrives damaged, please don't hesitate to contact me – we will find a solution, whether it's a repair or a replacement.

With proper care and gentle handling, your tin, mineral, and glass jewelry can last for many years

Sometimes, the jump ring on a necklace may loosen. However, there's no need to worry – it's not a manufacturing error or a broken necklace.

🔹 Why does this happen?
Jump rings are naturally movable because we wear and move the necklaces, and over time, they may slightly open. This doesn't mean the necklace is broken – simply gently close the ring, and you can continue wearing it.

🔹 Simple Repair Without My Intervention
These jump rings are made from fine surgical steel, so you can easily open and close them yourself as needed. This allows you to: ✔ Close a loose jump ring again.
✔ Swap out the pendant if you want to change the necklace's look.

Many of you have told me that you like changing pendants on the necklaces you get from me – that's why I decided to use customizable jump rings, giving you the option to adjust your jewelry however you like.

However, if you're having trouble closing the jump ring, feel free to contact me, and I'll guide you through it! 

✦ All my products come with a detailed description of the materials used, so you can choose the piece that works best for you.

⚠️ Claims Due to Allergic Reactions
If you're allergic to costume jewelry and still order a piece made from it, it cannot be claimed due to an error in your selection. So, always check the material mentioned in the product description before purchasing.

💎 Alternatives for Sensitive Skin
If you're allergic to common costume jewelry metals, I offer all my jewelry in safer options such as:
✔ Surgical steel
✔ Platinum
✔ Tin with silver

If you're unsure about your material choice or need advice, feel free to ask me!

📦 Lost Package During Shipping

If your package gets lost by the carrier, I will refund the full amount, including shipping costs, directly to your bank account. All shipments are insured, so in the case of a loss, I will file a claim and refund you the money.

💍 Damaged Jewelry During Delivery
If your jewelry arrives damaged during shipping, you are entitled to a free repair. Simply send it back to me, and after repairing it, I will send it back to you at no additional cost.

🚫 Non-returnable Jewelry
Jewelry cannot be returned in the following cases:

• If you no longer like it – each piece is made with love, and product descriptions are detailed, so please carefully consider your choice before ordering.

• If it was damaged due to improper handling – mechanical damage, exposure to water, chemicals, or mishandling are not valid reasons for a return.

If you have any questions regarding returns, repairs, or claims, feel free to contact me!